Unless otherwise stated, all of our products are made to order, and are therefore non-returnable unless faulty.
Items must be reported as faulty within 24 hours of delivery and must be returned within 14 days.
In instances where a return has been authorised by Clemo + Finch, returned items should be unused and must be returned in their original packaging with any enclosed documentation. We will issue the agreed refund on receipt, deducting any pre-agreed handling charges, excluding the original delivery charge.
To return an order, please send your parcel to the address below, unless collection has already been arranged:
Unit 24 Branbridges Industrial Estate
Kent TN12 5HF
- Returning goods and the costs associated is the responsibility of the sender until the parcel has been received by the returns department at Clemo + Finch. It is recommended that you request a receipt of postage from Royal Mail or add a tracked or signed for service to the parcel.
- Delivery charges are only refundable where goods are faulty, and a refund is made.
- It is the responsibility of the sender to ensure the products are properly packaged to protect them on the return transit. Please be advised that we may not replace or refund products that have been damaged on the return transit if the damage is a result of poor packaging.